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What is the size of the MedFlash unit?
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It is 2.25 in. long and 1 in. wide.
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Can it be worn on a chain?
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Yes, many people wear their MedFlash that way. Another method would be to keep it on your key ring.
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Is Internet access required to use my MedFlash?
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Yes, Internet access is required to update and manage your medical and lifestyle information.
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My husband and I share email. Can we use the same email address to register?
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No, only one email address can be used for registration. All Internet providers allow users to have several email accounts. Create a new email address for each subsequent person using a separate MedFlash device.
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When I insert it into the USB port, what will I see?
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Please follow these directions for Windows"
1
XP operating system or newer:
- The removable Disk window will open. If it does not open, double click on My Computer then double click Removable Disk below the heading "Devices with Removable Storage".
- Double click on the Install folder.
- Double click on Setup.exe. You will then see the progress bar.
- You will see the License Agreement screen. Click the option button "I agree to the terms of this license agreement".
- Click Finish.
- A box will appear asking Run Now?
- Click OK to run the program.
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If Run Now does not appear:
- Click Start on your computer's home screen
- Click Programs
- Click MedFlash EMR
- You are now ready to start adding your health and wellness information.
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Please follow these directions for Windows
1
XP operating system or newer:
- Insert the MedFlash device into an available USB port.
- Verify that you are connected to the Internet.
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Depending on your system configuration, follow the steps below:
- If a dialog appears with "Run MedFlash Software" highlighted, click OK and the program will load or,
- If a window appears displaying "Devices with Removable Storage", doubleclick on the MedFlash PHR Device icon, and then doubleclick on the MedFlash icon and the program will load or,
- If nothing appears, doubleclick on My Computer and follow the "Devices with Removable Storage" step above.
- If there are updates to MedFlash you a screen will appear asking you to install. Click Install.
- You may get a message to install a program from Microsoft named .NET 2.0. Click OK and download the software. This can take a few minutes.
- When the program loads, fill out the registration form to activate your MedFlash device.
- You are now ready to enter your personal health and lifestyle information.
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What happens if I don't register my MedFlash?
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Your MedFlash must be registered to access your personal health and lifestyle information.
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Will my registration information be sold to other companies?
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No, Connectyx values the privacy of our customers. We do not sell or make available customer information to third parties.
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Is there a MedFlash available for the Mac
2
operating system?
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That is in development. Please check back to
medflash.com
often for the latest information.
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Can my doctor update my MedFlash?
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Yes, if they are willing, they can easily install the software from your device by clicking on the install folder and running "setup.exe".
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Yes, if your doctor's office is willing, and they have access to the Internet, they can perform updates.
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Can the information on MedFlash be accidentally overwritten?
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The main file "MyMedData.txt" can be overwritten. It is a simple text file. MedFlash keeps the data in several locations, so if this happens, plug your MedFlash into your computer and click on "Load Information". This will display your last saved data. Then click on "Save Information" and the text file will be recreated. If you need assistance, just contact us and we will guide your through it.
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No, in the newest version of MedFlash your information is stored on our secure database. Not only is this safer, you have access to information even if you don't have your MedFlash with you at
MyMedFlash.com
.
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Are the MedFlash and web portal HIPAA compliant?
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Yes, the MedFlash and web portal are 100% HIPAA compliant and secure using 128bit encryption.
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How much information will the MedFlash hold?
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The current version of MedFlash is 1 gigabyte (GB) capacity which is more than sufficient to hold all of your health and lifestyle information.
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Can I put the results of EKGs, MRI and xrays on the MedFlash?
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Yes, you can ask your health care provider to provide you with a digital image of your results. MedFlash is designed to accept most document types.
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Yes, you can ask your health care provider to provide you with a digital image of your results. MedFlash is designed to accept most document types. After you upload the file(s), you will be able to view them on
MyMedFlash.com
.
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Can I put my family?s information on the MedFlash?
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Although MedFlash is not designed for multiple users, it has an area for you to put in family member?s basic information. We recommend that each person carry their own MedFlash.
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Can I put information on my MedFlash that I don?t want anyone to see?
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Yes, there is a picture of a lock next to each field where you enter data. Click on this to lock or unlock the information. If any of your medical or lifestyle information is important for an emergency responder to know, it is best to leave it unlocked.
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Yes, there is a Make Private check box on each screen. Click the box if you want your information private. If any of your medical or lifestyle information is important for an emergency responder to know, it is best to leave it unlocked.
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How does the ambulance service or hospital emergency room get information from my MedFlash?
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There is a text file on the root directory called "MyMedData.txt". They use any text editor or any word processor to access this file and review your personal health record.
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Fill out the card that comes with your MedFlash. On the front of the card you will see "In case of emergency go to Med-Flash.com to find my critical information " The emergency personnel can then click on the emergency access button and enter your emergency ID code to get your information.
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How do I find my Emergency ID Code?
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Go to the My MedFlash Tab, and then click My Account to find your Emergency ID.
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Yes, you can ask your health care provider to provide you with a digital image of your results. MedFlash is designed to accept most document types. After you upload the file(s), you will be able to view them on
MyMedFlash.com
.
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Is the MedFlash guaranteed?
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Your MedFlash has a one year limited warranty after you complete our online registration process. Please see the pamphlet inside the packaging for more warranty information.
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If I have any questions, who do I call?
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A MedFlash support technician can be reached Monday through Friday excluding federal holidays from 8:30 a.m. to 5:00 p.m. Eastern Standard Time. The tollfree number is (888) 6963346. You may also email support@connectyx.com.
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What if I lose my MedFlash device. Can my data be loaded onto a new device?
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Yes. Please call customer service and we will walk you through the process.
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Should I put my Social Security number on my MedFlash?
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We do not recommend that you put your Social Security number on your MedFlash, You do, however, have the option to enter any information you wish.
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Can my prescriptions be stored in MedFlash?
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You can enter your prescriptions in the Medical Information Tab under Medications.
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Can I add websites to the My MedFlash tab?
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Please call customer service at (888) 6963346. We can take any recommendations from you to add websites.
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